AdOPt Microsoft 365 with fasttrack

Make your rollout of Office 365 a success. Accelerate onboarding, 

drive adoption, and help users get the most from the premier cloud productivity suite.

HOW DOES

FastTrack Work?

1

Envision

Through FastTrack, we offer resources, tools and best practices to help customers and partners plan for a successful deployment. Start by creating a Success Plan, tailored to your business that includes both technical implementation and user adoption strategies across Microsoft 365, Azure, and Dynamics.

2

Onboard

Once ready, customers can request onboarding to get remote and personalized assistance from our FastTrack engineers who will help them assess their technical environment and work with their IT staff or partner to ensure a smooth onboarding and migration experience.
3

Drive Value

Because our goal is to help businesses get the most value out of their IT investments. FastTrack provides customers with best practices, guidance and resources to help gain user adoption. In addition, customers will benefit from tools and guidance that help them transform their existing IT practices and effectively manage change. 

Check your

FastTrack Eligibility

FastTrack guidance are available with a subscription of 150+ seats of Office 365 Enterprise and Business SKUs. Free migration assistance for email and files is available with a 500+ seat subscription.

Why choose

Alfa Connections?

01

1st in ASEAN

The first ASEAN FastTrack Ready Partner of 200+ Partners around the world.
02

8 competencies in mpn

Microsoft Partner Network program have recongized Alfa Connections for 8 gold & sliver competencies.
03

6 Regional offices

Our offices covers 6 different countries and are able to provide FastTrack services for you.
04

Over 10 years in business

We have been providing top notch support for Microsoft products for over 10 years.

Need to learn more?

Read Our FAQ

What is FastTrack?
FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption. Customers with eligible subscriptions to Microsoft 365, Azure or Dynamics 365 can use FastTrack at no additional cost for the life of their subscription.
 
FastTrack offers: 
  • Online resources and tools available to all customers.
  • End-to-end guidance from Microsoft engineering.
  • Delivered by Microsoft engineers or approved partners.
  • Available for Microsoft 365, Azure and Dynamics 365.
What are the sign in requirements for www.microsoft.com/FastTrack?
To sign in you must have an active work or school account (org id or Azure Active Directory ID) on an active tenant (including free trial tenants). This work or school account is the email address and account that you use to sign in to Microsoft 365, Office 365, EMS or other Microsoft cloud services for work or school. If you do not have a work or school account you can obtain one by purchasing Microsoft cloud services or signing up for a trial, see this page for more information on purchase and trial options for Office 365.
 
Note: your work or school account is different from your Microsoft account. Your Microsoft account is the one that you use for personal services like Xbox Live, Outlook.com, Bing, and more. This ID will not work to sign in to www.microsoft.com/FastTrack.
I am eligible for FastTrack but do not have an Azure Active Directory ID to log into the FastTrack portal - how do I sign in?

See the above FAQ entry for more information about Azure Active Directory IDs. If you are currently eligible for FastTrack but are experiencing difficulty logging into the FastTrack portal because you do not have an Azure Active Directory ID, please contact the FastTrack team by sending an email to FastTrackNoTenantSub@Microsoft.com with the subject line "FastTrack Non-AAD login" and include the following information:

  • Name
  • Company name
  • Phone number at which you can be contacted for support
  • Time zone in which you are located

Note that by submitting your information, you are authorizing a FastTrack representative to contact you. Your information will not be shared outside of the FastTrack team and will be used solely for support purposes.

How does FastTrack work - what is the engagement process?
FastTrack follows a proven process to guide customers through deployment:
 
1. Envision—Through FastTrack, we offer resources, tools and best practices to help customers and partners plan for a successful deployment. Start by creating a Success Plan, tailored to your business that includes both technical implementation and user adoption strategies across Microsoft 365, Azure, and Dynamics.
 
2. Onboard—Once ready, customers can request onboarding to get remote and personalized assistance from our FastTrack engineers who will help them assess their technical environment and work with their IT staff or partner to ensure a smooth onboarding and migration experience.
 
3. Drive value—Because our goal is to help businesses get the most value out of their IT investments. FastTrack provides customers with best practices, guidance and resources to help gain user adoption. In addition, customers will benefit from tools and guidance that help them transform their existing IT practices and effectively manage change.
What role do partners play when working with FastTrack?
Microsoft FastTrack engineers can work closely with both customers and partners during a FastTrack engagement. This teamwork helps customers benefit from all the resources and guidance available through FastTrack. With the purchase of an eligible Microsoft 365 subscription, customers, partners or field staff can request assistance for FastTrack services. With access to FastTrack’s best practices, customers and partners can use a standardized, repeatable process to support successful deployments. Additionally, partners can combine their expertise with FastTrack services to provide best-in-class solutions to their customers’ plans.
 
Once engaged, an approved partner works with their customer to help build a plan that drives the achievement of their business goals. Local environment considerations and timelines are documented so that resources are prioritized. A FastTrack engineer can help review the plan, provide guidance about business goals, local infrastructure requirements (on-premises and/or to the cloud), timing, and resource needs.
 
Once planning is complete, partner and customer have a blueprint for managing the customer rollout.
Who from FastTrack will help me?

A FastTrack specialist is your ambassador to the FastTrack process who is responsible for your overall onboarding experience. Throughout the course of your engagement it’s likely that you’ll engage with multiple FastTrack specialists on specific topics as we bring in expertise to address your specific situation. FastTrack specialists consist of both Microsoft personnel and approved partners. A FastTrack specialist:

  • Helps you with Microsoft recommended set of onboarding processes and guidance,
  • Coordinates specific deep dive technical workshops,
  • Helps you understand key success adoption factors,
  • Conducts technical workshops & provide specific guidance and
  • Serves as subject matter experts on various technologies.
Who is eligible for FastTrack?
Anyone can take advantage of our online resources that are available right here on this site—anytime. For more in-depth information on FastTrack’s service eligibility requirements visit: https://docs.microsoft.com/fasttrack/O365-eligible-services-and-plans.
Microsoft 365
  • All customers with current and eligible Microsoft 365 plan subscriptions can use FastTrack onboarding, migration and adoption services.
  • In addition to access to online FastTrack resources, eligible customers have access to remote guidance from FastTrack engineers or approved partners.
  • Subscriptions to individual components of Microsoft 365, Office 365 EMS, and Windows 10 are also eligible for FastTrack services – see below.
  • For details on specific services and products enabled by FastTrack see more details at http://microsoft.com/fasttrack.
Office 365
  • All customers with current and eligible Office 365 plan subscriptions can use FastTrack onboarding, migration, and adoption services.
  • In addition to access to online FastTrack resources, eligible customers have access to remote guidance from FastTrack engineers or approved partners.
  • Customers with 150+ Office 365 seats have access to FastTrack services for questions and answers on Office 365.
  • Migration assistance for mail and files is available with the purchase of 500 or more seats.
  • Mail can be moved to Exchange Online from on-premises Exchange Server, IBM Domino, Google Apps for Work, Novell GroupWise, or IMAP-capable systems. Files can be moved to OneDrive for Business from Google Drive, Box, or file shares and to SharePoint Online team sites from file shares.
  • See details for license counts and editions on this page: https://docs.microsoft.com/fasttrack/O365-eligible-services-and-plans.
EMS
Azure
  • FastTrack for Azure requires a Microsoft field nomination.
  • Located in one of the below geos where FastTrack is available: United States, Canada, Australia, New Zealand, United Kingdom or Western Europe (defined as the Microsoft WE region) - Austria, Belgium, Denmark, Finland, Ireland, Italy, Luxembourg, Netherlands, Nordics, Norway, Portugal, Spain, Sweden, and Switzerland.
  • Please note FastTrack delivery is in English only.
  • Eligible customers also need to have an identified Azure project estimated to consume a minimum of USD5,000 per month (or local currency equivalent) of Azure services (at TPID level). Please note that all commercial and government customers are eligible if they satisfy the criteria regardless of purchase channel and licensing.
  • FastTrack is a post-sales tool, so customer is required to have an active paid Azure subscription to be eligible.
  • Customer cannot be directly supported by a Microsoft Cloud Solution architect.
Dynamics 365 for Customer Engagement
  • 250 combined eligible App or Plan user subscription licenses.
Dynamics 365 for Finance and Operations
  • Essentials: 20-149 combined eligible App or Plan user subscription licenses, or the equivalent.
  • Full: 150 or more combined eligible App or Plan user subscription licenses, or the equivalent.
FastTrack for Dynamics 365 requires nomination by a partner or the Microsoft field. See additional details for license counts and editions on this page:
Note: The minimum seat requirement for FastTrack data migration services increased from 150 to 500seats for net new customers on 9/1/2017. Any customer who purchased Microsoft 365 prior to 9/1/2017 will still retain 150 seats as the minimum seat requirement.
In which languages and markets is FastTrack available?
FastTrack is available in all markets.
 
The FastTrack team provides remote assistance in the following 12 languages: Chinese Simplified (Mandarin dialect), Chinese Traditional (Mandarin dialect), English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Thai, and Vietnamese.
 
FastTrack.microsoft.com is available in the following 27 languages: Chinese Simplified, Chinese Traditional, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Czech, Greek, Hungarian, Indonesian, Malay, and Romanian. This includes the ability to create a Success Plan in the selected language. Note that a localized plan can’t be automatically changed to a different language.
 
Note that the FastTrack team makes periodic updates adding new features and resources to the site. Localization of new features/resources can take between one to three months. In the meantime, the new features/resources are available in English, so users may experience their selected language and English on a given page until localization is complete.
What is Microsoft FastTrack for Microsoft 365?

FastTrack for Microsoft 365 provides IT Pros customized guidance for onboarding and adopting Microsoft 365 including access to Microsoft engineering expertise, best practices, tools and resources. Included in your eligible Microsoft 365 subscriptions, FastTrack helps customers migrate data, enable effective teamwork, protect the organization from cybersecurity threats and help keep your devices and apps up to date.

Where can I keep track of my engagements?

You can keep track of Microsoft 365 FastTrack engagements by logging in at http://microsoft.com/fasttrack and viewing My Customer Dashboard. The dashboard, available to Microsoft users and partners, provides account-specific guidance based on where the customer is in their adoption journey.

How can FastTrack help Education customers?

Education customers can leverage the digital experience of fasttrack.microsoft.com like all other customers. Refer to FastTrack service subscription for eligibility requirements. Data migration is only available for faculty and staff (paid) seats, not student-use benefit seats. In addition, FastTrack can refer customers to Education specialists—use the Request for Assistance specific to education customers to receive a referral.

Ready to fasttrack your business?

Contact Us

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